Orders & Shipping
How long does shipping take?

Installing a Waste Maid takes as little as 15 minutes using your existing mount, or 30–60 minutes with the included mount for most DIY installers.
Do you ship internationally?

Yes, we recommend you use the following tools (not included) to install your Waste Maid: adjustable wrench, flashlight, flathead screwdriver, hammer, phillips screwdriver, plumber's putty, rags, safety glasses, steel punch, and measuring tape.
Can I track my order?

Yes, if you’re comfortable with basic plumbing and follow the manual and video guide. Otherwise, we recommend hiring a professional plumber.
How do I start a return or replacement?

Waste Maid disposals are designed for a standard 120-volt, 60 Hz wall outlet. A grounded outlet is required.
Can I cancel my order?

Yes, you can directly wire a Waste Maid by removing the attached cord and following the instructions in the manual.
What type of payment does Waste Maid accept?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I entered the wrong address, what do I do?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
My order never arrived, lost or stolen packages.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Installation & Setup
Can I install a Waste Maid disposal myself?

Installing a Waste Maid takes as little as 15 minutes using your existing mount, or 30–60 minutes with the included mount for most DIY installers.
How long does installation take?

Yes, we recommend you use the following tools (not included) to install your Waste Maid: adjustable wrench, flashlight, flathead screwdriver, hammer, phillips screwdriver, plumber's putty, rags, safety glasses, steel punch, and measuring tape.
What tools do I need for installation?

Yes, if you’re comfortable with basic plumbing and follow the manual and video guide. Otherwise, we recommend hiring a professional plumber.
What are the electrical requirements for a Waste Maid disposal?

Waste Maid disposals are designed for a standard 120-volt, 60 Hz wall outlet. A grounded outlet is required.
Can a Waste Maid disposal be hard wired?

Yes, you can directly wire a Waste Maid by removing the attached cord and following the instructions in the manual.
Can I install a Waste Maid disposal to a septic system?

Yes, Waste Maid disposals are septic safe for well-maintained and properly sized septic systems.

Product Questions
What foods are safe to put in a Waste Maid disposal?

Waste Maid disposals can handle most soft, small food scraps, including:

  • Fruit and vegetable peels
  • soft fruits
  • cooked leftovers
  • small amounts of soft bread or baked goods
  • citrus peels
  • coffee grounds
  • eggshells
  • small bones
What foods should I avoid putting into a Waste Maid disposal?

To keep your disposal and pipes running smoothly, avoid:

  • Fibrous food (celery, corn husks, asparagus) - can tangle around the blades
  • Starchy foods (pasta, rice, potatoes, oatmeal) - can expand and cause clogs
  • Grease, fats, and oils - can solidy in pipes and block drains
  • Large bones or fruit pits - too hard and can damage the grinding system
Are Waste Maid disposals quiet?

Yes, Waste Maid disposals operate quietly and keep your family's ears safe.
Do Waste Maid disposals include a dejamming hole?

No, they do not. The Torque Master® grinding system delivers instant max torque to pulverize any food waste in the chamber, eliminating MOST potential jams.

Maintenance & Troubleshooting
Why is my disposal humming and not grinding?

Likely a jam. Disconnect power and use a wooden broom or similar object to manually clear the jam from the inside of the chamber.
Why is my disposal leaking?

Check the sink flange, dishwasher inlet, and drain connections.
How do I clean my disposal?

Yes, if you’re comfortable with basic plumbing and follow the manual and video guide. Otherwise, we recommend hiring a professional plumber.
What cleaning products are safe to use on my disposal?

Waste Maid disposals are designed for a standard 120-volt, 60 Hz wall outlet. A grounded outlet is required.
Can a Waste Maid disposal be hard wired?

Yes, you can directly wire a Waste Maid by removing the attached cord and following the instructions in the manual.